Return and Refund Policy

Welcome to Horologist Guild ("Company," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our website located at https://horologistguild.com/ (the "Site") and the purchase of any products or services from us.By accessing the Site or purchasing something from us, you agree to be bound by these Terms. If you do not agree to all of these Terms, you may not access the website or use our services.

1. Eligibility

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any of your minor dependents to use this site.

2. Products and Pricing

• Descriptions: We strive to be as accurate as possible with product descriptions and images. However, we do not warrant that product descriptions or other content are accurate, complete, reliable, or error-free.
• Pricing: All prices are subject to change without notice. We reserve the right to modify or discontinue a product at any time.
• Errors: In the event a product is listed at an incorrect price due to a typographical or systemic error, we reserve the right to cancel any orders placed for the product listed at the incorrect price.

3. Orders and Payment

• Acceptance: We reserve the right to refuse or cancel any order for any reason, including product availability, errors in product or pricing information, or suspected fraud.
• Billing: You agree to provide current, complete, and accurate purchase and account information for all purchases. You authorize us to charge your chosen payment provider for any such purchases.

4. Shipping and Delivery

• Timeline: Shipping and delivery dates are estimates only and cannot be guaranteed. We are not liable for any delays in shipments.
• Risk of Loss: All items purchased from our Site are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

5. Returns, Refunds, and Exchanges

 30 days from the date of receipt. You can exchange or return any order purchased online and the service is complimentary with the exception of orders that have been used/worn and/or customized (e.g. engraved creations), made to order or otherwise made for you with bespoke specifications, such orders cannot be returned nor exchanged.

6. Intellectual Property

All content on this Site, including text, graphics, logos, images, data compilations, and software, is the property of the Company or its content suppliers and is protected by international copyright, trademark, and intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

7. User Conduct and Restrictions

You agree not to use the Site for any unlawful purpose or to solicit others to perform unlawful acts. You are prohibited from violating or attempting to violate the security of the Site, including uploading viruses or malicious code, or scraping data.

8. Limitation of Liability

To the maximum extent permitted by law, Horologist Guild shall not be liable for any direct, indirect, incidental, punitive, or consequential damages resulting from your use of, or inability to use, the Site or products purchased from us. Our total liability to you for any claim arising out of these Terms shall not exceed the amount you paid for the product in question.

9. Indemnification

You agree to indemnify, defend, and hold harmless the Company and our parent, subsidiaries, affiliates, partners, officers, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms.

10. Governing Law

These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of New Jersey,USA, without regard to its conflict of law principles.

11. Changes to Terms

We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check our website periodically for changes. Your continued use of the Site following the posting of changes constitutes acceptance of those changes. 

Last Updated: October 2026